NO SHOW ($100 CHARGE)

LATE CANCELLATION ($60 CHARGE) 

TIMELY CANCELLATION ($40 CHARGE) 

CANCELLATIONS AND MISSED APPOINTMENTS

The client is expected to attend each scheduled session on time. A canceled or delayed appointment delays our work and can negatively impact other clients. Since your appointments involve the reservation of time specifically for you, and out of respect for your therapist and our other clients, a minimum of 24 hours’ notice is required for rescheduling or canceling an appointment. We appreciate more than 24-hour notice when possible, as we can then make that time available to other clients. Therefore, if you should know before the required 24-hour notice that you will not be able to attend our session, PLEASE, call contact your provider directly (via text or email). The more time, the better for the therapist and other clients who are in need. 

A late cancel or no-show appointment hurts at least three people: you, your therapist, and another client who could have potentially utilized your time slot. Therapy sessions are scheduled in advance and are a time reserved exclusively for our clients. When a session is canceled without adequate notice, we are unable to fill this time slot by offering it to another current client, a client on the wait list, or a client with a clinical emergency. 

WHEN THE NO SHOW/LATE CANCEL FEE IS WAIVED

The only exception to this cancellation policy is in the event of a serious or contagious illness or emergency. We offer one grace for these purposes every six months. Some examples of emergencies are car accidents, deaths in the family or extreme illness. Work issues do not constitute emergencies. This cancellation policy also applies even if missing the appointment was an unintentional act. In the event of prohibitive weather, we can conduct the session on the phone or video (individual counseling). If both parties in a couple cannot attend, consider having one come alone instead of cancelling altogether and missing the slot. If/When this occurs, keep in mind the missing party will also make a separate appointment with the provider to maintain a balance and consistency. 

FREQUENT CANCELLATIONS OR MISSED APPOINTMENT

Frequent cancellations (3 or more in 6 months or 2 consecutive) and/or missed appointments (no show) will result in the termination of treatment or the loss of your appointment slot. 

Although LionHeart Mental Health Counseling PLLC may send you text or email reminders about upcoming appointments, this is done as a courtesy and only if you consent to receive such communications by providing us with your email address and cell number. It remains your sole responsibility to keep track of and timely attend all scheduled therapy appointments, whether or not you receive the text or email reminder. It is your responsibility to inform the office if your phone number or email has changed. 

After 2 consecutive cancellations or no shows, you will not be able to schedule another appointment and will be referred to another provider.

FEES FOR NO-SHOWS & LATE CANCELLATIONS

No-Show Fees: Anytime you fail to attend a scheduled appointment without giving appropriate prior notice of cancellation, you will be charged $100 for the no show session. The credit card information or other payment information you previously provided will be used to process this payment. By providing us with your credit card information or booking an appointment, you consent to this policy. Multiple no-shows will result in the termination of therapy. 

Late Cancellation Fees: Any session that is missed by canceling less than 24 hours in advance will be charged a $60 fee. You will be charged even if the cancellation is work related and even if you rescheduled the appointment. The credit card information you previously provided will be used to process this payment. By providing us with your credit card information or booking an appointment, you consent to this policy. Repeated late cancellations (more than two) may result in the termination of therapy. Multiple no-shows will result in the termination of therapy. 

Timely Cancellation Fees: Any session that is missed by cancelling within 24 hours in advance but did NOT use the reschedule option will be charged a $40 fee. You will be charged even if the cancellation is work related. The credit card information you previously provided will be used to process this payment. By providing us with your credit card information or booking an appointment, you consent to this policy. Repeated cancellations/rescheduled sessions (more than 6 within 12 months beginning Jan 1st - Dec 31st) may result in the termination of therapy. 

You should note that insurance companies generally do not reimburse for missed appointments.

HOW 24-HOUR NOTICE WORKS

 A fee of $100 will be charged when you miss or cancel an appointment without giving 24 hours advanced notice. This means that if an appointment is scheduled for 3:00 pm on a Tuesday, notice must be given by 2:59 pm on Monday at the absolute latest. You can cancel/reschedule your appointment directly with your provider via text or email only. This way the date and time is recorded in the system. 

WAIT TIME/GRACE PERIOD

Your wait time is kept to a minimum. Due to the length of time provided for each appointment, it is critical that you arrive on time for your appointments. If you are more than 15 minutes late to your appointment, we will have no choice but to cancel your appointment and you will be responsible for the $100 fee of a no show. To avoid paying no show fees, we require at least twenty-four (24) hours’ notice for all cancellations (as described above). Both therapist and client have a grace period of 15 minutes.

Miscellaneous.

Updates to the Agreement. We may from time to time update this Agreement and will provide notice to you of these updates. You will be deemed to have accepted the new terms of the Agreement if you continue to use the Services after one (1) full calendar month following the date of notice of the update(s), or otherwise affirmatively accept.